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Category: clinic and team updates
Foundation Podiatry Admin/ Reception Position
Foundation Podiatry Admin/ Reception Position

Locally owned and operated, Foundation Podiatry has been helping the Townsville community to lead active lifestyles now for 15 years! We have 3 Senior Podiatrists’ who specialise in Biomechanical / Musculoskeletal Podiatry and keep a fast-paced schedule. At Foundation Podiatry we hold our admin team in high regard, as they are the people who keep our team running smoothly. We are looking for our next friendly face to join our team! What we will offer: Diverse working conditions (you won’t just be sitting in front of a computer all day)Fast-paced, challenging environmentOpportunity to contribute to social media marketingWork with genuinely wonderful patients in a new, welcoming clinicAnd most importantly a fun and supportive team environment Our new team member will possess: High level of organisational and communication skillsExceptional customer service skills and compassionWillingness to work as a teamAttention to detailPrevious admin/reception experience preferableInterest and ability to manage our social media marketing (this can be taught)Consider this position as their ‘profession’ and not just a stop-gap until the next venture arisesMust be fully vaccinated against Covid-19 (required for health-care setting) Duties will include: Making appointments, billing monies, confirming appointments, managing Podiatrist’s diary using our Practice Management Software. Dealing with Department of Veteran’s Affairs, Medicare, Private Health Fund, WorkCover, Defence and other third-party payers. Phoning patients to follow up recalls and appointments. Managing incoming referrals and preparing and distributing reports/communication to referring practitioners. Managing whole Orthotic process (ordering, timely arrival, checking scripts, making appointments). Maintaining weekly and monthly checklists; preparing KPI’s and business reports. General duties such as clinic shopping, posting and banking. General cleaning duties and ensuring clinic hygiene standards are met. Assisting in the in-house orthotic lab (gluing down covers, cutting materials etc.) Preparation and participation in team meetings, identifying inefficient administrative procedures and contributing to improving work efficiency and culture. Managing and ordering admin and clinical stock. Paying invoices and communicating with EzzyBill and bookkeeper. Managing and assisting with business Social media marketing (preparing and distributing posts and videos for Facebook, Instagram, YouTube and Google my Business). Adding / editing pages on our website; preparing online newsletter. Hours Required:  Monday 10am - 5.30pmTuesday 10am - 4pmWednesday 8.15am - 12.30pmThursday 10am - 6.30pm ~24.75 hour weekCasual Position with opportunity to move to Permanent Part-Time after 6 months.Flexibility to cover other receptionists will be required at times.If the hours do not suit or you are looking for something temporary, then this position is not for you.Prompt start (ideally). Are you ready to take on a diverse and challenging position within a caring, passionate, and progressive clinic? Please answer the following questions in your application letter: 1. Do you have experience in reception/ administration?2. Why do you feel exceptional customer service is important and do you possess this skill?3. Please describe your Covid-19 vaccination status?4. Why are you excited to take on a role with social media marketing opportunities?5. Do the hours offered above suit your situation? Explain to us why? Application letters and resumes must be emailed to [email protected] by 5pm Wednesday 4th May 2022.  

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Let’s learn a bit about our Biomechanical Podiatrist, avid-traveller, and boss-lady Hayley
Let’s learn a bit about our Biomechanical Podiatrist, avid-traveller, and boss-lady Hayley

Hayley, tell us a little about yourself Hi there! I grew up in sunny Mackay, spending my childhood on either a touch footy or hockey field. I’ve always been involved with sport and physical activity which meant Podiatry was a logical career choice. After completing my degree in Brisbane, I made my way up to Cairns to start my career. After a short stint I jumped at the opportunity to open my own clinic in Townsville, that was 15 years ago! Travelling overseas to diverse countries has always been my passion. I love leaving life behind and immersing myself in the wonder of different cultures, food, people and landscapes. Since Covid I’ve replaced travel with hiking adventures around Aus but can’t wait to get back overseas! I still love to keep fit - mixing things up with yoga, functional training, running and hiking.

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Who is Chris Weber
Who is Chris Weber

Let’s learn a little more about our Biomechanical Podiatrist, Avid Runner and Running Coach Chris Weber   Tell us something we don’t know about Chrissy Weber? I spent 12 months working in the scuba diving industry in my 30’s – it was part of a working holiday with most of the dive work completed in WA.  It was an awesome experience! So you’ve been a Podiatrist now for 15 years – what is it about the profession that keeps you so interested? I have always been fascinated by the human body and how it works.  There is so much we still don’t know or understand.  Therefore, what keeps me interested is the continuous learning, improving our understanding of how the body functions and finding new ways to help people stay active. I’ve spent the last week 18 months completing further study in Sports Medicine with the University of Melbourne.  I have completed the Graduate Certificate in Sports Medicine which provided me with an opportunity to network with other Podiatrists, Physiotherapists and Sports Physicians and to learn the most up to date evidence-based treatments for conditions such as Achilles Tendinopathy, Patellofemoral Joint pain, Femoral Acetabular Impingement and Acute Foot and Ankle injuries to name a few. What is the most rewarding patient outcome you’ve achieved as a Podiatrist? It’s not a specific example but I find it most rewarding when a small, low-cost change or simple advice leads to improved patient outcomes.  For example, when changing from one shoe to another can provide immediate and lasting pain relief.   What do you enjoy most about working at Foundation Podiatry? At Foundation Podiatry we are a small team.  We each play a very important role in providing the best experience for our patients.  I couldn’t do what I do without the support from every member of our team and this is what makes coming to work each day very easy! Favourite Food? Pizza. What is the most risky/vulnerable/perilous experience you’ve had overseas? I’ve not had a perilous experience as such.  I have been scuba diving in Indonesia and Malaysia, cycle touring around the UK, Ireland and the Netherlands, trekking above 5000m in Nepal in remote locations – all without incident.  Maybe I’m just lucky??!! Next holiday destination?  Sad to say I don’t have a next holiday adventure.  I am really keen to travel overseas again but don’t have any plans just yet.    

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Townsville Podiatrist Emma Phelps joins the Foundation Podiatry team!
Townsville Podiatrist Emma Phelps joins the Foundation Podiatry team!

Emma has been working as a Podiatrist in Townsville for the last 12 years and joined Foundation Podiatry in November 2021. Let’s get to know more about Emma! Tell us a little about yourself Hi all! I grew up in a rural town in NSW and have always had a strong interest and passion for sport.  I immersed myself in everything possible from running, swimming, athletics through to Netball and Touch football. I moved to Townsville fresh out of university back in 2010 to be closer to my sister and her family with the intention of staying “just a few years”. I have since fallen in love with the town, the people and the opportunities that our great city has to offer.  I enjoy being outdoors and try and do some hiking or waterfall chasing as often as I can. I still have a passion for fitness, currently training Crossfit 5-6 times a week. I have a 2-year-old border Collie, Echo who keeps me active and entertained. She is full of sass and absolutely loves the beach or any swimming opportunity. What made you decide to study Podiatry? When I was around 12-13 and heavily involved in sport, I used to get a lot of foot, knee and hip pain. I had been down multiple avenues to try and find relief and it wasn’t until I got referred to a biomechanical podiatrist that I was able to get some positive results. This was hugely influential for me as my ability to move without pain and continue my active lifestyle was so important!   So, a positive experience with the profession certainly sparked my interest in making Podiatry a career.  Why are you excited about joining the Foundation Podiatry team? I am so excited to be joining the Foundation Podiatry team! Hayley and her team have a reputation for excellent patient care and outcomes. I’m excited to work for a small, locally owned and operated business where we can freely collaborate and share our experience and knowledge. I’m also excited to work with some of the latest technology and therapies available to be able to provide more comprehensive patient care.  What is the most rewarding patient outcome you’ve achieved as a Podiatrist? I believe being able to help any patient achieve a positive outcome whether it be pain reduction, improved mobility or injury rehabilitation is one of the most rewarding experiences as a health care clinician. I recently worked closely with a young lady with a complex medical history who suffered from multiple repeat metatarsal fractures and significant mobility restrictions that were leading to reduced capacity to work and engage in activities that she enjoyed. Using multiple therapies including strengthening, footwear modification and custom foot orthotics, I was able to get her comfortably back on her feet with no further fractures or complications.   Favourite Food? I love Italian food. I have a good friend that makes her own pasta which is to die for! Next holiday destination? Firstly, I’m so excited to head down into NSW to visit some family that I haven’t been able to see in a while due to border closures. I am also very keen to get back out and do some more international travel. I would absolutely love to get over to South America with Machu Picchu on the top of my travel list.  

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Help us Share the Dignity this March
Help us Share the Dignity this March

Homelessness, poverty, unemployment, domestic violence. These are just a few of the reasons why women are forced to choose between buying food or sanitary items. This is not ok. Foundation Podiatry Townsville is participating in the 'Share the Dignity' again this March. This is an Australia-wide initiative to support women troubled by a range of issues limiting their access to basic hygiene products.                     We were shocked to learn the high rates of homelessness and domestic violence amongst women in Townsville. For these vulnerable and at risk women, each monthly period can be a shameful and traumatic experience, suffering indignities such as having to clean themselves in public toilets and use paper towels or newspaper to create makeshift sanitary pads. The knowledge that many Australian women can not take hygiene for granted during menstruation saddens us. We believe that sanitary items should be a right NOT a privilege! During March, 2022 Foundation Podiatry is a ‘Share the Dignity’ collection point for sanitary items, which will be delivered to Townsville Women’s Shelters. If you would like to help out - please consider popping into our clinic to add some sanitary items to our collection box. (Or make a small cash donation and we will purchase the sanitary items on your behalf!) Want to learn more, check out 'Share the Dignity' here. We hope you can join in on our 'Share the Dignity' mission to ensure every woman has dignity when dealing with her monthly period.

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